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Painet will accept a cancellation of order 7 days from the date the product was electronically delivered to you. Painet reserves the right to charge a 20% handling fee for cancellation of order after the digital product is delivered. If you placed the order using a credit card the refund will be made to that credit card. The 20% handling fee will be debited from the total order amount. Refunds will be processed within 5-10 business days of the order cancellation. Please note that this may vary depending on your credit card provider.
If Painet makes an error by electronically delivering the incorrect product or quantity to you Painet will provide you with the correct product and/or quantity at no cost to you.
Dead on Arrival (DoA) Policy
If a product suffers a warrantable failure within 14 days of delivery that product is considered DoA and Painet will replace that product.